Shipping policy

Welcome to SilverMountain.shop! We are committed to delivering high-quality products to our customers worldwide. Please review our shipping policy below for details on processing times, shipping rates, and delivery times.

1. Order Processing Time

  • All orders are processed within 1-5 business days (excluding weekends and holidays).
  • Once your order has been processed, you will receive a confirmation email with tracking details.

2. Shipping Times & Delivery Estimates

We work with global suppliers, so shipping times may vary depending on your location:

  • United States: 7-15 business days
  • Canada, Australia, UK: 8-18 business days
  • Europe: 8-20 business days
  • Rest of the World: 10-30 business days

Please note: Due to high demand, shipping times may be slightly longer during peak seasons or due to unforeseen circumstances (e.g., customs delays, weather disruptions, or supply chain issues).

3. Shipping Costs

  • We offer FREE standard shipping on all orders over $[200].
  • For orders below this amount, shipping costs are calculated at checkout based on your location.
  • Expedited shipping options (if available) will be displayed at checkout with additional costs.

4. Order Tracking

  • Once your order has shipped, you will receive a tracking number via email.
  • You can track your order directly on our website or through the carrier’s tracking portal.
  • If you do not receive a tracking number within 7 days of placing your order, please contact us.

5. Shipping Restrictions

  • We currently do not ship to P.O. Boxes, military addresses (APO/FPO), or certain restricted countries.
  • If your country is not available at checkout, please contact us to see if we can arrange shipping to your location.

6. Delayed or Lost Packages

  • If your package is delayed beyond the estimated delivery time, please contact us at [info@silvermountail.shop].
  • We are not responsible for shipping delays caused by customs, natural disasters, or carrier issues.
  • If your package is lost in transit, we will assist you in filing a claim with the carrier.

7. Customs, Duties & Taxes

  • International orders may be subject to customs duties, taxes, or import fees.
  • These charges are the buyer’s responsibility and are not included in the product price or shipping cost.
  • We recommend checking with your local customs office for details on potential fees before placing an order.

8. Changes to Your Shipping Address

  • If you need to change your shipping address, please contact us within 24 hours of placing your order.
  • Once an order is shipped, we are unable to modify the address.

9. Contact Us

If you have any questions about our shipping policy, feel free to reach out to us:
📧 Email: [info@silvermountail.shop]
📞 Phone: [+44 7901660326]